Frequently Asked Questions
We love learning more of what works and what doesn't for our community of customers. Please drop me a note, I would love to hear from you. And thanks for designing and growing plant joy with us! Mario Cambardella, founder & CEO Mario@ServeScape.net
How does this work?
Everyone! Homeowners and professionals are welcome. If you are a professional landscape contractor please consider joining our "PRO" program, it's FREE!
No, because the plants are are still at the farm!
We do not have a retail store open to the public.
ServeScape partners with Georgia's finest horticultural farms, giving you online access to 1,000+ live plants. Your plants are the best of the best, hand-picked from specialty farmers across the state and delivered to your door.
Anyone in our delivery service area can place an order! Click HERE to see our delivery radius, and check your zip code!
Yes, orders for pickup are available on Fridays from 3pm-7pm. Our order processing takes 5-7 business days, so if your pickup isn't available this Friday, expect an email for the following Friday.
For orders over $200, delivery is FREE!
If your order is $100-$200, our delivery fee is $11.99.
Under $100, our delivery fee is $24.99.
Orders are typically delivered within 5 to 7 business days. We are working hard to get these plants to you sooner!
If you have a deadline - just let us know. Info@servescape.net. We will be happy to make all efforts to get your order to you as soon as possible!
No, we do not provide any installation services. However, if you purchase a design package you will receive vetted installation recommendations for your area and type of installation.
Returns & Warranty
Satisfaction guarantee at delivery. A customer has 48 hours after the time ServeScape drops off the order to inspect and reject any items.
To request a return for a replacement or a refund, simply submit this Return Request Form. Someone from the ServeScape team will contact you for a replacement or refund.
If after the 48 hour window and wish for a replacement or refund please submit this form. A horticulturalist from the SereScape team will contact you to help to understand the nature of the problem.
For the Professionals