Frequently Asked Questions
We love learning more of what works and what doesn't for our community of customers. Please drop us a note, we would love to hear from you. And thanks for designing and growing plant joy with us!Mario Cambardella, Founder & CEO : Mario@servescape.com
Everyone! Homeowners and professionals are welcome. If you are a professional landscape contractor please consider becoming a Pro Member, it's FREE!
We work with local contractors to provide our One-Click Installation services. Add $500 of plants to your cart to be eligable. On the cart page. select the One-Click Installation checkbox to will add the service to your cart. Pricing is reflected at checkout. A ServeScape coordinator will reach out to you to schedule your installation. Installions are typically within 2 - 4 weeks of purchase.
No, because the plants are still at the farm!
We do not have a retail store open to the public.
ServeScape partners with local horticultural specialty farmers, giving you access to 1,000+ live plants online. Your plants are locally grown from specialty farmers across the state and delivered to your door.
Anyone in our delivery service area can place an order! Click HERE to see our delivery radius, and check your zip code!
We offer plants from dozens of local farmers. Our pricing is calculated off a weighted average of our growers availabiliy. As inventory moves, so does the price.
For most, this is a custom drawing for your garden that details which plants to use, which size and how many of them, and where to plant them is all that is needed. We have several levels of Planting Plans - depending on the size and scope of your project.
- An On-site (socially distant) meeting with a ServeScape Professional horticulturist/designer.
- Hours of expertise/experience/talent in the service of your garden goals.
- Digital copy of your plan
- Video conference presentation of your plan
- Draft order of your plant list - which shows you the price total and detailed information about each plant.
- ServeScape promo code for your first plant order.
- Determine a budget for plants
Once purchased, a ServeScape Designer will contact you to confirm your appointment.
- Gather images (from Pinterest, Instagram, and magazines, etc.) that reflect your taste, and provide them to your designer.
- Complete our questionnaire on your preferences in your order confirmation email.
- Determine a budget for your plants.
- If possible, find a survey of your property.
The installation cost is based on the cost of the plants and supplies. For instance, if the plants in your cart (before discounts and tax) cost $636, your installation will approximately be $636.
Your landscape installation will carry a 1-year warranty subject to terms and conditions. Essentially, what is not warrantied are acts of natural disasters like tornadoes, floods, destruction from animals, etc. Find more information on our Installation Terms & Conditions
Yes! We have a network of Landscape Architects, Designers, and Horticultural Specialists.
Typically within 2-4 weeks.
Within 48 hours of purchasing an installation service, a ServeScape Installation Coordinator will contact you to set up an installation date and review any questions you may have.
Yes, we are open for pick up every Monday as well as every Friday from 3pm - 6pm. Please allow 3-5 business days for us to bring in your plants from our growers. You will recieve an email when your order is ready!
For orders over $200, delivery is FREE!
For orders between $100-$200, our delivery fee is $11.99.
For orders unrder $100, our delivery fee is $24.99.
Orders are typically delivered within 5 to 7 business days. We are working hard to get these plants to you sooner!
If you have a deadline - just let us know. Info@servescape.net. We will be happy to make all efforts to get your order to you as soon as possible!
No, we are Local Delivery/Pickup Only to the Metro Atlanta and Athens area. Click HERE to see our delivery radius!
Returns & Warranty
For the Professionals