Delivery Policy
Local Delivery ONLY Available to Greater Atlanta, Valdosta, GA, Chattanooga, TN, Greenville, SC & Tallahassee, FL Locations!
Check availability here.
Delivery Fee Breakdown
Order amount between $100-$199.99 = $9.99 Delivery Fee
Order amount greater than or equal to $200 = FREE Delivery
- Customer does not have to be present for delivery.
- Customers can indicate where they want their order placed within the Order Notes at checkout.
- We do our best to accommodate customer requests, but cannot always guarantee placement in a preferred area. Our drivers will only deliver to an area within 10 feet of where our delivery vehicle can safely access.
- Customer will get notified by email once the order has been delivered.
For items 30 Gallons or more, a professional offloading fee of $200 per order is highly recommended. This fee is waived if the owner or contractor provides offloading equipment at the time of delivery.
Oversized Material Policy
Any tree or shrub that is sized by HEIGHT or CAL (Caliper- size where the trunk meets the root flare) is delivered with a large root ball wrapped in burlap (B&B). They are typically 1000+ LBS per plant. They will require heavy equipment to install. Installation is not included in the price of the plant. We highly recommend adding the ServeScape ‘One-Click’ Installation service (must be added at the cart page) for material of this size, or working with a contractor that can provide equipment for installation.
For any tree or shrub that is sized larger than 10’ HEIGHT or 3” CAL, the customer will be required to provide offloading equipment or a contractor to offload unless paying for installation through ServeScape. We will coordinate delivery with you so that your contractor can have equipment ready upon your plant’s arrival. If unloading equipment is not provided, a re-shipping cost may apply.