ServeScape Warranty Policy
At ServeScape, our mission is to bring you the best local plants available, right to your doorstep! We offer a satisfaction guarantee upon delivery. You have 48 hours after the time of delivery to inspect and reject any items on your order. To request a replacement or refund, submit the return request form and a horticulturalist from the team will reach out to you to provide assistance.
After the 48 hour window, we are still here to help! We want you to have success with your plants and enjoy your landscape! We offer landscape design services, have knowledgeable horticulturalists on staff, and a vast network of landscape professionals we can recommend to help you attain your goals, and plant joy!
A 35% restocking fee will be applied to any item or order that is canceled for reasons out of ServeScape’s control. (Buyer’s Remorse, Outside Delivery Service Area, Ordered the wrong plant, Ordered too many, etc.) Purchase of a Gift Card is non-refundable.
PURCHASE A 1-YEAR WARRANTY
We offer a 1-Year warranty for an additional fee that can be added to your cart at checkout. Our 1-year warranty covers a one time replacement* of the same plant** within 365 days of the order date for any eligible plant on the warranted order that has been planted at the delivery location***, and has died. For material with a dormancy period or that has experienced cold damage, replacements will be provided 30 days after the dormancy period has passed, or after the last frost date. Submit our return request form to request a replacement for your warranted plant, photos required. The following items are excluded from the warranty policy: annuals, annual vegetables, indoor plants, perennials, supplies, pots, planters, mulch, soils, fertilizers, designs and books.
*Warranty covers a full one time replacement of the same plant. Delivery cost and taxes not included. Warranties and replacement plants are non-refundable. The replacement plant provided will not be under warranty.
** Should the same plant variety be unavailable at the time of request, ServeScape will take 90 days to source the same plant variety, before offering a replacement of the same species of equal or lesser value.
***Plants will not be warrantied if planted outside of the USDA hardiness zone 7B or 8A, or planted outside the recommended USDA Hardiness zone for the plant listed on our product page.
Only one discount code can be used per order. You cannot combine discounts to receive multiple discounts. This includes plant point discounts. All discount codes must be applied at the time of purchase, and cannot be applied to your order retroactively.